Reimbursement

Reimbursement Process
Step One:
Visit your own doctor or clinic as per your choice.
Step Two:
Proceed with your doctor’s requirements, whether lab check or X-ray or Medication.
Step Three:
Put together all paid expenses bills and list it on the “Reimbursement Form”.
Step Four:
Send all the original bills together with the “Reimbursement Form” by hand or express mail to MedCom’s medical department.
Step Five:
Our medical department will review your expenses and will issue a check with the value.

 

 

  1. In-patient treatment:  80% of the invoice value or of the “Doctors’ Syndicate” published prices (excluding 12.5% stamp duty and service); whichever is less, will be refunded.
  2. In the case of x-rays, lab tests or physiotherapy: 80% of the invoice value or of the “Doctors’ Syndicate” published prices; whichever is less, will be refunded.
  3. For outpatient consultations: 80% of the invoice value will be refunded with a maximum of 80 Egyptian Pounds (unless otherwise specified in the table of benefits) allowing only one consultation in the same specialty during the same week.
  4. For outpatient out of network drugs: 80% of the invoice value will be refunded after subtracting the “deductible”.
  5. As for additional benefits with sub-limits, such as pregnancy and labour, optical and dental cover, 80% of the sub-limit specified for each benefit or of the “Doctors’ Syndicate” published prices; whichever is less, will be refunded.
  6. In the absence of a medical network in the region, 100% of invoice value will be refunded.
  7. Reimbursement will be completed after 14 days from the date of delivery the documents
    - In case of emergency or treatment received in areas not covered by MedCom’s network, 100% of expenses will be reimbursed, based on actual invoices’ value or as per agreed prices with MedCom’s medical network, whichever is less.

Download Reimbursement Form below & send it to reimbursement@medcom-hc.com :

  Download Form